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STORE POLICIES

The following Terms and Conditions apply to the use of the Hileman Inlay Jewelry website as well as all transactions conducted through the site.

COPYRIGHT
All content (designs and written text) appearing on this website is the property of: 

The Hileman Collection, LLC

3820 W. Happy Valley Road

Suite 141 #443
Glendale, AZ 85310


Copyright © 2009-2024 Hileman Inlay Jewelry. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2024 Hileman Inlay Jewelry. All rights reserved.  Violations of copyright law by copying or mimicking our jewelry designs will result in being prosecuted to fullest extent of the law.

USE OF SITE
Information, including product pricing and availability, may be changed or updated without notice.  Due to volatile metal prices, prices may be changed to reflect our increased or decreased cost.  The price shown at the time of order will be the price charged.  Hileman Inlay Jewelry reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Hileman Inlay Jewelry believes that customer conduct violates applicable law or is harmful to the interests of Hileman Inlay Jewelry or other customers.

PRIVACY POLICY
Hileman Inlay Jewelry's use of personal information that you may submit to Hileman Inlay Jewelry through this website is governed by the Hileman Inlay Jewelry Privacy Policy.  To sum it up, we will never share or sell your personal information with any outside agency.  Your information stays with us.

SHIPPING AND DELIVERY
At this time, Hileman Inlay Jewelry ships merchandise via UPS and USPS to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Hileman Inlay Jewelry ships merchandise to Canada, the UK, Australia and some additional international locations. Please contact us to see if we can ship to your country.  Packages are insured for the purchase value and tracking information will be sent to your email address if provided.  Our shopping cart will calculate the shipping charges automatically based on the shipping options you select.  In stock items will ship in 1-3 days of purchase and you will receive an email with tracking information once the shipping label is created.  Made to order rings and special order items will take 4 to 6 weeks to create and ship.  Shipping times will vary based on your location and shipping carrier.  International customers may experience some delays for customs clearance and the customer will be responsible for any duty or import fees/taxes due prior to delivery.  


Keep in mind that UPS or USPS may leave your package on your front porch so please supply a safe shipping address or business address if theft is a concern. You can also request that we ship your package "signature required" if you do not want it left at your door.  We ship all high value items "signature required" to meet the UPS insurance requirements.  If you have supplied an email address you will receive shipping notifications from UPS about the status of your shipment. Please check your bulk/junk mail if you do not see a shipping notification in your inbox.

INTERNATIONAL CUSTOMERS
Customs and import duties may be applied to international orders when the shipment reaches its destination country. Such charges are the responsibility of the customer or recipient of your order and vary from country to country. Contact your local customs office for cost details or an estimate of the amount that may be due. 
 

Shipping laws are different in each country. It is your responsibility to check with your customs office to verify whether or not your country permits shipment of your jewelry order. Hileman Inlay Jewelry is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.  Customs clearance may create a delay in delivery time so please allow plenty of time for us to create your jewelry and for it to clear customs and be delivered to you.

WARRANTIES
Hileman Inlay Jewelry does not offer any warranty on the jewelry we manufacture or repair.  We cannot warranty our products due to the varying wear and tear based on customer activities and care.  For example, if you wear your new ring rock climbing the first day you receive it and the granite rock destroys the ring, we cannot be responsible for the damage.  We do guarantee that our products are free of defects upon shipment to the customer.  If upon receipt of your new jewelry you notice a defect, contact us for return instructions and we will repair the defect, replace the item with a new one or refund your purchase price.  If you damage your Hileman Inlay Jewelry, we can repair it at a reasonable cost. 

RETURN POLICY
You may receive a refund for stock items returned in original "new" condition as long as Hileman Inlay Jewelry receives the item or written notification (email) of intention to return within 10 days of the purchase date. Your refund will be processed once the item is received and inspected for any damage.  The refund should be credited back to your account in 3-5 days depending on the credit card processor.  Special order items, made-to-order ring sizes and special inlay requests are not returnable. Items approved for return after 10 days will receive a merchandise credit only. Items are not returnable for any reason after 30 days unless agreed upon before purchase. Shipping charges will not be refunded. Customer satisfaction is our top priority so we will work with you to resolve any issues.  Items are closely inspected before being shipped from our studio. If you receive an item damaged during shipment, save the box and notify the carrier (UPS or USPS) of the damages. If you notice a defect in the jewelry, contact us for return instructions and we will repair the defect, replace the item with a new one or refund your purchase price. We cannot warranty our products due to the varying wear and tear based on customer activities and care.

Ship returns to:

​

The Hileman Collection, LLC

3820 W. Happy Valley Road

Suite 141 #443
Glendale, AZ 85310

(623) 518-6588

MISCELLANEOUS
Ring Sizes- Very Important!!
Inlay rings are difficult to size without damaging the inlay. If you need the ring in a size other than the size listed on the item, a new matching ring will be custom made in your finger size. We have done this for 50 plus years with no complaints about the accuracy of the matching of materials. It is very important that you give us your correct ring size when ordering as it is difficult to adjust the size without using a laser welder and risking damage to the ring. No guessing! The paper finger sizers you might find on the internet and print out are not accurate. We have experimented and found that they vary from 1/4 to 3/4 of a size in error. Please visit a local jeweler and get your finger sized properly.  Ask to use a sizer that is a similar width to the ring you are interested in purchasing.   Special order and made to order size rings are NOT RETURNABLE. If you are giving the ring as a gift and do not know the size needed, we suggest purchasing the stock ring (if available) for presentation and visiting a jeweler to get an accurate finger size asap. Then order the ring in the special order size and return the stock ring for matching the stones. Please notify us if the ring is a gift and you might be returning it for another size so we can have the materials ready to speed up the process of making a new copy.

 

​Reaction to Copper in Sterling Silver
Sterling silver contains some copper in the part of the metal that is not pure silver.  The copper in the sterling silver may react with your body chemistry and turn your finger green, or in some cases black, where the ring contacts the skin. Our inlay rings are not rhodium plated like some silver jewelry.  If you have a tendency to react to silver you should consider ordering our silver jewelry in stainless steel or our highly recommended tarnish resistant Continuum sterling silver. Please understand that we have no way of knowing if you are part of the small percentage of the population that could experience the "green finger" reaction. We do not accept special order ring size returns due to a copper reaction. Should this occur a simple fix is to paint the inside of the ring with clear nail polish to create a barrier between your skin and the silver. Reapply as needed.

 

CARE INSTRUCTIONS FOR ALL OUR INLAY JEWELRY
Here are some simple instructions to keep your inlay jewelry looking great. These care instructions apply to all our inlay materials and accent gemstones including dinosaur bone, turquoise, opal, lapis, lab opal, chrysoprase and onyx.

First, never clean inlay jewelry in an ultrasonic jewelry cleaner. Chemicals and heat may negatively affect the epoxy over a period of time. Also, avoid contact with household cleaners and solvents, as they may breakdown the epoxy as well. If your inlay jewelry is accented by diamonds or other faceted stones, simply brush the stones with a soft toothbrush and mild soap from the top and the bottom until all debris is removed. Prolonged exposure to water or oils may weaken the bond between the stones and the epoxy used to hold them in the channel so please do not soak your inlay jewelry in any liquid for a prolonged period of time. Remove any tarnish with a polishing cloth and do not dip the jewelry in a tarnish removal liquid.

Second, wear your jewelry with care and common sense. Remove your inlay jewelry before performing any activity that might damage the jewelry, such as exercising, yard work, swimming, dishwashing, etc. Do not wear your inlay ring on a finger adjacent to another ring. The rings will grind against each other and damage the silver and the inlay. Wearing them on the same finger (stacking) is fine. When not wearing your jewelry, store your jewelry in a cloth bag or small box where your other jewelry cannot ding or scratch it. Doing so will also prolong the life of your jewelry and extend the period you can go before needing to be refinished.

Finally, when the surface of the stones or the metal loses its luster, return the piece for refinishing. If you have an accident and break a stone, we can drill it out and replace it without a problem. We recommend returning Hileman Jewelry repairs directly to us. Most jewelers are not experienced with inlay methods and do not have stones to match the ones in your jewelry.

 

OUR PHOTOGRAPHY

We do all our own photography and go to great lengths to capture the true colors of our jewelry samples. We use 5000k daylight fluorescent bulbs in a light tent to minimize reflections and bring out the sparkle in the gemstones. The colors are not altered and are the true colors of the stones under the optimal lighting of the light tent.  The colors you see on your computer screen may vary based on the settings of your monitor or the browser you are using.   Once you receive your new jewelry you will notice the stones may look different in natural sun light versus under fluorescent lights or incandescent light.  This is normal and expected as the varying wavelengths of the light may cause some colors to appear slightly different to your eye.

 

The jewelry in the photos is rarely shown to scale on your computer monitor or mobile device.  Please read the item description for dimensions of the jewelry to determine the actual size of the jewelry.  If you are unsure of the scale or size of the item or if you are uncertain of any detail, please ask for additional photos of the item before purchasing and we will provide them if possible.

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